Help centre

Questions

If yours isn't here, email info@bloomstem.com and a person will answer.

the product

Will this make me feel high?

No. The extract is broad spectrum with THC removed, and every batch is confirmed non-detect for Δ9-THC by a third-party lab. It's a topical cosmetic applied to skin.

Could it show up on a drug test?

We test every batch as non-detect for THC, but we can't speak to any particular employer's testing panel or threshold. If you're subject to testing, check with your provider before using any hemp-derived product.

Which size should I start with?

The 250 mg 2 oz tin if it's your first. The 1000 mg 4 oz tin is the same balm in a larger tin at a higher extract concentration and is better value per ounce once you know you like it.

How long does a tin last?

A 2 oz tin is roughly 60 pea-sized applications. Used once a day on one or two areas, that's about two months. Best used within 12 months of opening.

Is it safe on sensitive skin?

It's formulated without synthetic fragrance, dyes or parabens, but it contains eucalyptus and peppermint essential oils, which some people react to. Patch-test on your inner forearm and wait 24 hours. Not for use on broken skin, and not intended for children.

orders

Where do you ship?

All 50 US states. Orders over $100 ship free. We don't ship internationally at this time.

How fast will it arrive?

Orders placed before 1pm PT ship the same business day; everything else goes out the next. Standard delivery is 3–5 business days.

What's your return policy?

30 days on unopened tins, for any reason. If a tin arrived damaged or the seal was broken, email us with a photo and we'll replace it — no return needed.

Do you still sell the oils and gummies?

No. We discontinued everything except the salve in 2026. Standing subscriptions were cancelled and refunded at the time.

Do you sell wholesale?

Yes, for retail and studio accounts in the US. Email info@bloomstem.com with your business name and resale certificate.